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California Attorney General mortgage settlement agreement monitor Katherine Porter has released her first report on compliance with the multi-state Settlement Agreement, “Waiting for Change: Dual Tracking and Home Foreclosure.”
For more information on the California Monitor Program please visit:
http://californiamonitor.org/
NEW YORK—October 4, 2012—Chase today announced that consumer and business banking customers can now manage their accounts, including conducting many transactions, in Spanish. Through new functionality on Chase.com/espanol, the bank now offers a comprehensive Spanish online banking option to customers.
“We continue to tailor products and services to meet the financial needs of the Hispanic community, which is a significant and growing customer segment,” said Pablo Sanchez, National Executive for Chase Consumer Banking. “These added features set us apart in the industry and, more importantly, deliver a great experience to customers who prefer to manage their personal and business banking in Spanish.”
Through Chase.com/espanol, customers now can perform many of the same functions in Spanish as they can in English, including:
The site also allows customers to toggle between English and Spanish while banking online.
Customers who are new to online banking can register at Chase.com/espanol or by going to Chase.com/bancaporinternet.
Chase.com/espanol originally launched in 2008, offering customers information on Chase’s portfolio of products and services. Chase also provides bilingual customer service in-person and via phone, the option to use ATMs in Spanish, bill inserts and account statements in Spanish, and printed product and services information available through branches for many personal and business banking needs.
About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co., a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. Chase serves more than 50 million consumers and 4 million small businesses through more than 5,500 bank branches, 18,000 ATMs, credit cards, mortgage offices, and online and mobile banking. More information about Chase is available at www.chase.com.
RALEIGH, N.C. – Joseph A. Smith, Jr., Monitor of the National Mortgage Settlement, today announced that the five banks participating in the Settlement are now required to be in full compliance with the agreement’s 304 servicing standards, or rules that guide their interaction with consumers. In response to this deadline, he released the following statement:
“Today is the 180th day since the entry of the consent judgments comprising the National Mortgage Servicing Settlement. As of today, the five banks subject to the Settlement are required to operate in full compliance with its servicing standards. I will conduct careful and thorough reviews of the banks’ processes to assure and verify that they are compliant with the Settlement’s rules.
“While my team and I will work to review the banks’ compliance ourselves, I also need to hear from consumer professionals in the marketplace who work on these issues day in and day out. I am asking these professionals to report to me when they see a mortgage servicer breaking the rules established in the Settlement. Please visit www.mortgageoversight.com/forms to tell me about what you are seeing.”
More information about the mortgage settlement is available at www.nationalmortgagesettlement.com. Further information about Joseph Smith and the Office of Mortgage Settlement Oversight is available at www.mortgageoversight.com.